Jack Garn Limited

Suffolk-based cargo and freight company with a fleet of 14 vehicles and growing.

Client since

November 2020

The brief

  • To review and update the whole IT system
  • To review support needs
  • To implement a new IT system quickly, with minimal disruption to the working day
  • To advise on the investment and operation of Microsoft 365 subscriptions.

Key concern

  • The efficiency of current IT systems, particularly handling of emails
  • Cost effective expansion of the telephone system.

Our IT strategy

  • To make both IT and telephony work together efficiently and effectively
  • To allow for future expansion of the business.

Our IT solution

  • The provision of PC and monitors.
  • Microsoft 365 and Cloud to Cloud back up
  • Telephony handsets and a voice over internet system from New Star Networks
  • Implementation advice and support.

Our current role

  • Full IT support of a now robust, reliable, futureproof system that operates 24/7
  • Keeping an eye on future needs.

We are very happy with performance of all the people at Heron IT, they are very customer focused. They make a difficult business process simple, something we lay people can understand. We have received the highest standard of information and care that a business could possibly ask for. I had been worried that our old IT set up would not cope with our growth, since appointing Heron IT, those worries have disappeared. The business now has confidence in our IT provider.  

Charles Garn, Director, Jack Garn Limited

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