Millwall Football Club

We work with Millwall Football Club’s IT Manager in London acting as an outsourced IT department. We help with future planning and day-to-day support, anticipating match day and non-match day demands. We are also the Club’s Official Technology Partner.

Client since

2010

The brief

IT support to 75 staff over three sites: the main ground at The Den and the Training Ground and The Academy.

Key concerns

  • Smooth operation of IT across all departments: ticketing, admin, press office, hospitality, shops, till points, management, sales, marketing, coaching and CCTV.
  • Liaison with third party providers: communications, software, ticketing and payment vendors.

Our IT Strategy

Continual evaluation of the IT operation with the Club’s IT manager. Being able to accommodate bursts of demand around match days.

Our solution

  • A full outsourced IT support service spanning the Club’s entire operation.
  • Creating a map of the entire IT landscape.
  • Working with users in each department to understand their needs and issues arising.

Our current role

  • 24/7 monitoring
  • Implementing and maintaining anti-virus and security.
  • WiFi Services across hospitality and sites.
  • Procurement of IT equipment, licences and meeting room audio visual equipment.
  • Checking equipment ahead of matchdays and other events.
  • Match day support.
  • Whole office and ticketing system support.
  • PCI compliance.
  • Acting as the Data Protection Officer.